FAQ

FAQ - coresheir

1. Are your shoes true to size?
Our shoes are in standard US sizes, and we provide a detailed size chart to help you choose the right fit. If you have any questions about sizing, please refer to our size guide or contact our customer service for advice.

2. How do I choose the right size?
We recommend referring to our size chart on the website and selecting the appropriate size based on your foot length and width. If you usually wear shoes from other brands, you can compare their size charts. If you're still unsure, please contact our customer service team, and we'll be happy to assist you.

3. Are your shoes suitable for everyday wear?
Yes! Our shoes are designed with comfort and durability in mind, making them perfect for everyday wear. Whether it's for work, casual outings, or special occasions, coresheir footwear has you covered.

4. What materials are your shoes made of?
We use high-quality materials to craft our shoes, including premium leather, eco-friendly synthetic materials, and comfortable linings. Detailed material information can be found in each product description.

5. How much is shipping?
We offer standard and expedited shipping options for orders within the United States. The exact shipping cost will be calculated at checkout based on your address and chosen delivery method. Additionally, orders over $100 qualify for free standard shipping.

6. When will my order be shipped?
We process and ship orders within 1-2 business days after purchase. You will receive a confirmation email with a tracking number to monitor your order status.

7. Can I change my address or cancel my order after placing it?
If you need to modify your address or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we can make changes or cancel it. Once the order is shipped, we cannot modify the address or cancel the order.

8. Are your shoes waterproof?
Some of our shoe styles are made with waterproof materials. Please check the product description for specific details. If you need waterproof shoes, look for products labeled as "waterproof."

9. Do your shoes come in wide widths?
Some styles offer wide-width options. You can check the product page to see if wide sizes are available. If you need further assistance, please contact our customer service team.

10. How do I care for my coresheir shoes?
To extend the life of your shoes, we recommend regular cleaning and maintenance. For leather shoes, use a dedicated leather cleaner and conditioner. Specific care instructions can be found in the care guide included with your purchase.

11. Are your shoes eco-friendly?
We are committed to sustainability, and some of our shoe styles are made with eco-friendly materials. You can find more information in the product descriptions.

12. How can I contact customer service?
If you have any questions or need assistance, please reach out to our customer service team via email: