RETURN & EXCHANGE
RETURN & EXCHANGE
At Coresheir, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day no-hassle return and exchange policy.
Eligibility for Return & Exchange:
- You can return or exchange items within 30 days from the date of purchase.
- The item must be unused, unworn, and in its original condition, including the original packaging and tags.
- Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
How to Process a Return or Exchange:
- Contact our customer service team at coresheir@onservice.online within 30 days of receiving your order.
- Provide your order number and the reason for your return or exchange.
- We will send you instructions on how to return the item.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective items).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Refunds:
- Once we receive the returned item and confirm it meets the return conditions, we will process your refund. The refund will be issued to your original payment method.
- Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
We strive to make your shopping experience with us as smooth as possible. If you have any questions or concerns, feel free to reach out to our customer support team at any time!